Terms & Conditions.

Restaurant, Group Booking & Events

Terms and Conditions

At Avoca Beach House, we are committed to providing every guest with an enjoyable dining experience. To ensure the smooth running of our restaurant, group bookings and special events, we kindly ask all guests to familiarise themselves with the following terms and conditions.
1. Menu Availability & Pricing
- We make every effort to ensure that all advertised menu items are available. However, seasonal produce, supplier availability and unexpected demand may occasionally result in certain items being unavailable.
- Menus, ingredients and prices may change without prior notice. Prices confirmed as part of an accepted event booking will be honoured unless otherwise agreed.
- We reserve the right to substitute or discontinue menu items where necessary and will endeavour to offer a suitable alternative.
2. Reservations & Bookings
- All restaurant reservations must be made through our official website or an authorised booking channel.
- We do not accept or confirm reservations through social media messages.
- Bookings are only confirmed once guests receive a booking confirmation.
- Please notify us as soon as possible if you are running late or need to amend your reservation.
3. Group Bookings & Guest Numbers
- For group bookings and set-menu events, final guest numbers must be confirmed at least 72 hours prior to the booking.
- Changes to guest numbers within 72 hours are subject to approval and may not be accommodated.
- Where food, staffing or other arrangements have already been committed to, reductions in guest numbers within 72 hours may still be charged at the previously confirmed number, provided this condition was disclosed and accepted at booking.
- Additional guests are subject to availability and cannot be guaranteed.
4. Dietary Requirements & Allergies
- We are happy to accommodate dietary requirements wherever reasonably possible.
- For private functions and set-menu events, dietary requirements must be submitted in writing to info@avocabeachhouse.com.au at least three weeks prior to the event.
- Requests received after this deadline will be considered but cannot be guaranteed.
- While our kitchen takes reasonable precautions, we handle ingredients containing common allergens and cannot guarantee an entirely allergen-free environment.
- Guests with serious food allergies should contact us before booking to discuss their requirements.
5. Special Events & Prepaid Tickets
- Certain special events require full payment at the time of booking to secure attendance.
- If you are unable to attend, please notify us in writing as early as possible.
- We will make reasonable efforts to resell your ticket through our waiting list where appropriate.
- For cancellations received less than seven days before an event, resale may not be possible.
- Where a ticket is successfully resold, a refund may be offered, subject to any applicable, previously disclosed and lawful administration costs.
- In exceptional circumstances, we may offer a credit valid for three months from the original event date.
- Any applicable refund rights under Australian Consumer Law will be honoured.
6. Cancellation & Refund Policy
- All cancellation requests must be submitted in writing.
- Cancellation fees may apply where permitted by law and where clearly disclosed before booking.
- Any cancellation fee will be reasonable and reflect applicable processing charges, administration costs or losses arising from the cancellation.
- We reserve the right to apply a cancellation fee of up to 10%, where lawful, reasonable and agreed at the time of booking.
- Nothing in these terms excludes or limits a customer's rights under Australian Consumer Law.
7. Private Functions & Event Deposits
- Private functions and invoiced events may require a $1,000 deposit to secure the booking.
- The deposit will be applied towards the total event cost.
- Where a customer cancels, all or part of the deposit may be retained to cover reasonable costs or losses arising from the cancellation, subject to applicable law.
- Where possible, we may allow the deposit to be transferred to a rescheduled event held within three months of the original booking date, subject to availability and agreement.
- Any outstanding event balance must be paid in accordance with the payment terms provided in the event confirmation or invoice.
8. Responsible Service of Alcohol
- Avoca Beach House operates in accordance with New South Wales liquor licensing and Responsible Service of Alcohol requirements.
- We reserve the right to refuse alcohol service to intoxicated persons or anyone unable to provide acceptable proof of age when requested.
- Guests must comply with all reasonable directions from management and staff.
- Alcohol must not be supplied to anyone under 18 years of age.
9. Guest Conduct & Venue Rules
We want Avoca Beach House to remain a welcoming, safe and enjoyable environment for all guests and staff.
We reserve the right to refuse service or require guests to leave the premises where legally permitted, including in cases involving:
- Abusive, threatening or disrespectful behaviour towards staff or other guests.
- Excessive intoxication or disorderly conduct.
- Smoking or vaping in designated non-smoking areas, including our balcony.
- Damage to restaurant property or equipment.
- Failure to comply with reasonable venue policies or staff directions.
10. Event Changes & Unforeseen Circumstances
- In the unlikely event that Avoca Beach House must cancel or significantly alter an event, affected guests will be contacted as soon as reasonably possible.
- Where appropriate, guests may be offered an alternative date, credit or refund in accordance with applicable law.
- We will endeavour to minimise disruption caused by circumstances outside our reasonable control.
11. General Conditions
- Guests are responsible for ensuring that their booking details and contact information are accurate.
- The organiser of a group booking is responsible for communicating relevant booking conditions to their guests.
- These terms may be updated periodically. The terms accepted at the time of booking will apply unless changes are subsequently agreed.
- All terms are subject to applicable Australian and New South Wales laws.